CSO Insights

CSO Insights Blog Posts

CSO Insights Blog Posts

On Vacation--Off the Grid

Thursday, April 15, 2010

There are still places in California where--despite Verizon's claim--you cannot get a cell signal. Death Valley is one of these locales. And despite its name, you can survive here quite nicely, thank you.

Last Chance for Inside/Telesales Survey

Friday, April 9, 2010

In February we released our 2010 Sales Performance Optimization (SPO) report and it has already been widely distributed and read. As a part of that survey, we also looked at Inside/Telesales and are continuing to gather data in this area for another couple weeks (Take the Inside/Telesales Survey Now!).

Sales Relationship Process Matrix - Part II

Thursday, April 1, 2010

Last week's blog introduced the SRP Matrix and defined its two axes: levels of sales process implementation and levels of relationship. With this foundation in place, this week we look at the relative performance of various matrix tiers.

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